We are a medium sized company in the IT industry based in Edinburgh.

We have a number of vacancies for Helpdesk Support Staff.

Key attributes sought are:
- able to communicate in a clear and concise manner
- able to provide an outstanding level of service to customers
- confident

Duties and responsibilities include:
- acting as first point of contact for customer service
- delivering a high quality effective telephone support service for customers
- 1st and 2nd line telephone support

Good working knowledge of:
- Active Directory
- ADSL
- Exchange Server
- LAN
- Microsoft Office
- PC and Server
- TCP/IP
- VPN
- Windows Server
- Windows XP

We offer detailed job training.

Previous experience in an IT helpdesk support environment is an advantage. Secondary level education qualifications needed in Maths and English. You should be qualified as a MCDST (Microsoft Certified Desktop Support Technician) or studying to achieve it.

Salary £17,000.

This job has been posted as part of an online recruitment campaign. Due to the high volume of applications expected, we are using the services of MatchMyWorkskills to assess applicants and to provide us with a shortlist of best-matched candidates for interview. Please therefore register on the website of MatchMyWorkskills and load your CV details.

Contact details

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