Principle Responsibilities:

* Process tasks accurately and timely.
* Handle queries in a timely manner, escalating where necessary.
* Ensure all quality control checks are administered and relevant checklists fully completed.
* Complete reports in respect of errors, breaches and write offs accurately within agreed timescales.
* Assist with ad hoc tasks as and when required.
* Ensure that all regulatory requirements are understood and adhered to and that all regulatory training is completed in line with company policy.
* Identify where relevant improvements to processes and controls and raise with your team manager.
* Be a proactive and flexible team member.
* Provide a high quality service to clients at all times.

Experience and Skills Necessary:

* Previous customer service experience within the financial industries.
* High attention to detail/ accuracy of data input.
* Ability to work to tight deadlines.
* Good planning and organisational skills.
* Flexible and adaptable, comfortable with change.
* Excellent communication skills.

Contact details

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