An immediate vacancy has arisen for a helpdesk manager to join my client's office based near Glenrothes.  My client is a manufacturing company that undertakes work for many major companies and local authorities in and around Scotland.  In this role, you will be working alongside a fully trained workforce and team of mobile welders that produces cast iron garden furniture, gates and railings.


Your main responsibilities will be to:

- Develop and maintain formal procedures for consistency and increased productivity

- Manage internal compliance

- Monitor vehicle tacho and ensure vehicle MOT's are up to date

- Implement methodologies to improve first call resolution, manage customer perceptions, and build strong internal relationships  


Demonstrable experience of Word and Excel are essential and you will have worked in a helpdesk role previously.  As this is a relatively small organisation within a niche market, you will be self-motivated and have strong business development skills.

 In return, you will receive a highly competitive salary as well as an opportunity to earn a £3k annual bonus.

 As my client is looking to recruit immediately please call me on 0131 226 6595 if you have any questions or submit your CV for consideration and I will contact you.  All applications are treated in strict confidence.









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